And how about these… “I expect you to get this all done on time” and “I expect you to do everything I ask of you when I ask”? Not bad. Any wonder why most people in the world of work use words such as “overwhelmed”, “stressed”, and “out of control” in describing their work environment?
The article talks about expectations, it talks about standards, and more importantly it offers a distinction that allow you (not just pharmacy managers and owners) to empower and engage your people (notice I didn’t say staff) in ways that provide superior patient care and better bottom line results.
Please drop in and read the article, it might take 2 minutes if you’re a slow reader. Then please follow the suggested actions. I promise you; you’ll be thrilled you did.
And if you’d like to know more about how to do less, accomplish more and make a difference, please reach out to me. Thank you.